Shipping policy

Shipping & Delivery Issues

We carefully package and ship every order to the address provided at checkout. While most orders arrive without any problems, occasional delays, misdeliveries, or lost packages can occur while an order is in transit.

If USPS tracking shows “Delivered,” but you don't have your package

Don't panic! Occasionally, a package may receive a delivery scan shortly before it actually reaches its final destination. We recommend allowing one additional business day, as many packages appear shortly afterward.

If it still hasn't arrived, please check around your property, mailbox, parcel locker, apartment office, and with other members of your household or neighbors who may have accepted it.

You may also contact your local post office and provide them with the tracking number. Your local office may be able to provide additional information about the delivery or help locate the package.

Please also feel free to contact us at thekraftco@aol.com with your order number and tracking information. We'll be happy to review the shipment information available to us and help determine the next step.

Lost Packages

If tracking does not show successful delivery and your package appears to have been lost in transit, please contact us. We ask that you allow reasonable time for carrier delays before a shipment is considered lost.

If the package is determined to be lost in transit, we will work with you toward an appropriate resolution, which may include a replacement or refund.

Packages Marked Delivered

When carrier tracking confirms delivery to the shipping address provided with the order, please contact us promptly if you cannot locate the package. We will review the available shipping and tracking information with you.

Packages that are confirmed as delivered but subsequently lost, misplaced, or stolen from the delivery location will generally not be eligible for an automatic refund or replacement. We will still review unusual circumstances individually and assist with available carrier information whenever possible.

Incorrect Shipping Addresses

Please double-check your shipping address before submitting your order. Customers are responsible for providing a complete and accurate delivery address.

If you notice an error before your order ships, contact us as soon as possible and we'll do our best to correct it. Once an order has entered the carrier's network, we may not be able to change its destination.

If an order is returned to us because of an incorrect or incomplete address, we can arrange reshipment; additional shipping charges may apply.

We're Here to Help

Shipping problems are frustrating for everyone. If something doesn't look right with your order, please contact us before opening a payment dispute or chargeback and give us a reasonable opportunity to resolve the issue. We're happy to investigate shipping problems and work with you on a fair resolution