Refund policy

Returns, Refunds & Shipping Issues

Returns

Because our patches are produced in small quantities, returns are accepted within 14 days of delivery. Items must be unused, unworn, and in their original condition. Customers are responsible for return shipping unless the item received was incorrect or defective.

Please contact us before returning an item so we can provide return instructions. Returns sent without contacting us first may not be accepted.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery with your order number and, when applicable, a photo of the item. We will work with you to arrange a replacement or refund.

Lost or Delayed Packages

Once an order has been shipped, delivery is handled by the shipping carrier and occasional delays may occur. A package that is running late is not automatically considered lost.

If your order has not arrived within 14 days of its expected delivery date, please contact us with your order number. We will review the shipment and, when appropriate, work with the carrier to locate the package.

If a shipment is determined to be lost in transit, we will provide an appropriate resolution, which may include a replacement shipment or refund. Please allow us a reasonable opportunity to investigate and resolve a missing-package claim before pursuing a payment dispute.

Packages Marked Delivered

If tracking shows that a package was delivered but you cannot locate it, please first check the delivery area, household members or neighbors, and contact the carrier when appropriate. Please also contact us promptly so we can help review the shipment.

A carrier delivery scan does not automatically determine the outcome of every claim. Cases involving packages marked delivered will be reviewed individually based on the available tracking and shipping information.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order. If a package is returned to us because of an incorrect or incomplete address supplied with the order, additional shipping charges may apply before the order can be resent.

If you notice an address error before your order ships, please contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or shipped.

Cancellations

If you need to cancel an order, please contact us as soon as possible. Orders that have already shipped cannot be canceled.

Questions or Shipping Problems

Please contact us at thekraftco@aol.com and include your order number. We want the opportunity to resolve missing, damaged, or incorrect orders directly and will work with you toward an appropriate solution.